Return and Refund Policy

Our Commitment to You: At MsDressly.com, we prioritize your satisfaction above all. We recognize that sometimes an item might not meet your expectations, and for that reason, we've tailored our returns and refunds policy to be as transparent and equitable as possible, adhering strictly to Pinterest's merchant guidelines.

45-Day Change of Mind Guarantee
Eligibility: Customers residing in the United States, Canada, or the European Economic Area (EEA) are granted a 45-calendar-day period from the date of receipt to initiate a return for items they wish to return based on a change of mind.
Process: To start a return process, please reach out to us at service@mail.msdressly.com or utilize our Self-Service Returns Portal. Ensure that the items are in their original condition—unworn, unwashed, unused, and with all original tags attached.
No Restocking Fee: At MsDressly.com, we do not impose any restocking fees, guaranteeing a smooth and hassle-free return experience for you.
Return Postage: The customer is responsible for covering return postage costs. We advise opting for a trackable shipping service to ensure the safe arrival of your return to our facility at 1870 Lynnbury Woods Rd, Dover, DE 19904

Faulty Goods Policy
Action for Faulty Items: We understand the disappointment of receiving an item that isn’t perfect and are committed to making things right.
Reporting Faults: Should you find any faults with your item, please contact us immediately, providing your name, order number, product details, a photo, and a description of the fault for a swift resolution.
Resolution: We are dedicated to repairing, replacing, or refunding faulty goods in line with your legal rights.

Fraud Prevention
MsDressly.com reserves the right to reject returns in instances of suspected fraud. Should your return be declined and you believe this to be an error, we encourage you to contact us for further discussion.

Consumer Contracts Regulations
Cancellation Rights: If you are a customer in the US or EEA, you possess the right to cancel your contract with us within 45 days from the receipt of your order. Please notify us via email or postal service to initiate your cancellation.
Refunds: Upon a legitimate return, you will be refunded in full.

How to Return an Item
Initiating a Return: Start your return through our Self-Service Returns Portal within 45 days of receipt. The portal will guide you through selecting your return method and sending the item back to us at the address: 24 Bassett Hwy, Dover, NJ 07801.
Cost & Tracking: Please be aware that return postage is the customer's responsibility. All returns are fully tracked through our portal for your convenience.

Refund Processing Time
Processing your refund may take up to 44 days, encompassing up to 30 days for us to receive and process your return, plus an additional up to 14 days for the banking system to complete the transaction.
Store Credit: For purchases made with a gift card, store credit, or voucher, refunds will be issued as a MsDressly.com E-Gift Card.

Exchanges
MsDressly.com does not facilitate direct exchanges. If you wish to replace an item, please return the original item(s) for a refund and place a new order for the item(s) you prefer.

Access the Self-Service Return Portal here: https://www.msdressly.com/a/return

If you have any questions or concerns, please do not hesitate to contact us. We typically reply email inquiries within 24 hours.

We would love to hear from you, contact us:

Trade name: MsDressly® | Online Fashion Free Shipping Clothing, Dresses, Tops, Shoes

Phone number: 302-580-9384

Email: service@mail.MsDressly.com